Refund and Returns Policy

Overview

Refund and Returns Policy

1. Cancellations and Refunds

• Cancellation by the Customer:

  • If you wish to cancel your booking, please notify us 45 days before the trip as soon as possible by contacting our customer service team.

  • Cancellations are subject to the following charges:

    • More than 45 days before the tour departure: 100% refund (minus a small processing fee).

    • 30 days before the tour departure: 50% refund.

    • Less than 30 days before the tour departure: No refund.

  • For non-refundable bookings, no refunds will be issued under any circumstances.

• Cancellation by the Company:

  • If we cancel the tour due to unforeseen circumstances, you will receive a full refund.

  • If the tour is rescheduled, you can either choose to join the rescheduled tour or receive a full refund.

2. Modifications to Bookings

• Changes to bookings (dates, number of participants, etc.) can be made up to 30 days before departure.

• Changes made within 15 days of departure are subject to availability and may incur additional charges.

3. Travel Insurance

• We strongly recommend that all customers purchase travel insurance to cover unexpected cancellations, delays, or accidents. Travel insurance may help you recover the cost of your tour under certain conditions.

4. Special Circumstances Refunds

• In the event of an emergency or a valid reason preventing you from attending the tour (e.g., illness, injury), refunds may be considered on a case-by-case basis. A medical certificate or other relevant documentation may be required.

5. Return of Products or Services

• If the tour includes physical goods (e.g., travel kits, merchandise), items must be returned unused and in original packaging for a refund within 7 days of receipt.

6. Payment Methods

• Refunds will be issued to the original payment method. Please allow up to 7-10 business days for processing.

7. Dispute Resolution

• If there are any disputes regarding refunds or cancellations, please contact our customer service team. We will attempt to resolve the issue fairly and promptly.

• If a resolution cannot be reached, the issue may be escalated to the relevant authority or reviewed under the terms of the applicable consumer protection laws.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your refund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {mannytorres@rumbatourstravel.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

For any questions, please contact our customer service team at [07193532900] or [mannytorres@rumbatourstravel.com].